• Are my precious metals always physically allocated?

  All the precious metals stored in our secure vaults are 100% physically allocated.Few readers

• Will the annual audit of the GOLD AVENUE vaults mention my name or my products' serial numbers?

  Mazars' annual audit of our vaults is a quantitative check, a verification that all products from our clients are effectively stored in our vaults. It is not a check on serial numbers or client names. Your name and the serial numbers of your products will not appear on it.Few readers

• How can I store my precious metals in the GOLD AVENUE vaults?

  When placing your order, simply select the "insured storage" option in your cart and we will directly store your precious metals in our secure vaults. Your list of stored products will then be directly accessible on the Wallet page of your online account. Note that we only store products bought on our platform and, once delivered, these products can no longer be stored in our vaults.Few readers

• What happens to my stored products if GOLD AVENUE goes out of business?

  All of our customers' products are off our balance sheet. You are the one and only owner. If GOLD AVENUE were to cease its activity, each customer will be contacted personally to organize the recovery of their assets. In addition, your products are insured at all times against theft, damage and loss.Few readers

• How do VAT-FREE products work?

  VAT-FREE products are kept in a secure Swiss freeport where the 8.1% Swiss VAT does not apply. To remain VAT-FREE these products are for storage only and are therefore unavailable for delivery. However, just like our other products, you can sell them back to us instantly, 24/7, and with 0% commission.Few readers

• What happens with the precious metals I store with GOLD AVENUE if I die?

  We advise you to include your assets stored with GOLD AVENUE in your will. Your heirs will be able to take possession of your stored items once the inheritance will be settled by the relevant authority (judge, notary, etc.)Few readers

• How can I redeem my stored products?

  You can ask for your stored products to be delivered to you at any time. On your personal account, simply choose the delivery option for the products you wish to redeem, settle the shipping fees and receive your products within 4 to 15 business days. Please note that once they have been delivered, your products can no longer be bought back by GOLD AVENUE.Few readers

• Where are my GOLD AVENUE products stored?

  Your precious metals products are stored in our secure vaults in Switzerland.Few readers

• What does the insurance cover in case of theft or loss of my stored products?

  Our insurance covers the total amount of the price you paid at purchase for your stored products. All your products stored with GOLD AVENUE are covered by our insurance, at no extra costs.Few readers

• Are there hidden fees or commissions when I want to sell my stored products?

  We offer instant buyback, at spot price, and without fees or commission (0%), for the products you store with us. The sale will immediately be credited to your GOLD AVENUE Pay account. At your request, we can then transfer this balance to your bank account.Few readers

• Will my products be stored in GOLD AVENUE or MKS PAMP vaults?

  All products bought on GOLD AVENUE are stored in GOLD AVENUE's dedicated vaults.Few readers

• Do I get a certificate of ownership for the products I store at GOLD AVENUE

  Yes. You can download a certificate of ownership of your products stored at GOLD AVENUE at any time, directly from your online account.Few readers

• What happens if GOLD AVENUE goes out of business or someone steals my assets?

  All of our customers' products are off our balance sheet. You are the one and only owner. If GOLD AVENUE were to cease its business activities, each customer will be contacted personally to organize the delivery of his assets. In addition, your products are insured at all times against theft, damage and loss.Few readers

• What are the storage costs on GOLD AVENUE?

  If you store below CHF100,000 in precious metals value with us, the first 3 months of storage are free. After that, your storage remains entirely free if you store less than CHF10,000 in precious metal value. If you store between CHF10,000 and CHF100,000 in precious metals value, you will simply pay CHF8/month for storage. If you would like to store above CHF100,000 in precious metals value, you will pay 0.5%/year based on the value of your stored precious metals. Finally, storage insurance iFew readers

• Are my products stored in the GOLD AVENUE vaults, safe and insured?

  Yes, all the products you store in our vaults are insured. Our high-tech vaults are located in Switzerland and are protected against theft, damage, and loss at all times.Few readers

• Am I allocated a serial number for each product?

  Each product stored with GOLD AVENUE comes with its certificate of ownership, but we do not assign specific serial numbers while your products remain in storage. All stored products are physically kept in an allocated vault, off our balance sheet, and come directly from the production of our refinery in Ticino with their individual certificates. However, when requesting delivery of your products, they will of course come with their own serial numbers and certificates of authenticity.Few readers

• How do I pay my storage fees to GOLD AVENUE?

  GOLD AVENUE will send you a monthly invoice to be paid by credit card or using your GOLD AVENUE PAY funds.Few readers

• Are the GOLD AVENUE vaults audited?

  GOLD AVENUE audits its vaults on a daily basis. An external audit is carried out once a year by a reputable third-party auditing company.Few readers

• How can I monitor the value of my stored products?

  To help you monitor the value of your stored products, we have created a useful performance tool that displays the value of your precious metals based on the most recent spot price. This allows you to follow any change in value directly from your online personal account (desktop users only).Few readers

• How long can I store my precious metals in your vaults?

  You can keep the your precious metals in our vaults for as long as you like.Few readers

• Why should I store my precious metal products with GOLD AVENUE?

  GOLD AVENUE is the official retailer of the MKS PAMP GROUP, the world leader in the precious metal sector. Our secure vaults are located in Switzerland. With your online GOLD AVENUE account, you will be able to buy and store your precious metals instantly and resell them 24/7 with 0% commission.Few readers

• Can I store my own precious metals in your vaults?

  To guarantee the high-quality of our precious metals, we cannot accept to store pre-owned products. We only offer storage for products directly purchased and stored with GOLD AVENUE. Therefore, once delivered, your GOLD AVENUE products can no longer be stored in our vaults.Few readers