• Why can't I generate the certificate in my wallet?

  This option is only available 24 hours after your first order. If after 24 hours you are still not able to generate a certificate, please contact our customer service.Few readers

• If my order is cancelled, can I get my discount code back?

  Discount codes are linked to your account, so a discount code will be considered used once your order is placed, even if this order is then cancelled.Few readers

• Can I ship my Auto-Savings products?

  Auto-Savings products are for storage only and cannot be delivered. They will be safely stored and insured in our secure vaults in Switzerland. We offer free storage for up to CHF/EUR10,000 in stored value, and only CHF/EUR8 per month if you store between CHF/EUR10,000 and CHF/EUR100,000 in value. You can read more about our storage solution here. However, once these products are in your GOLD AVENUE wallet, you can of course choose to have them delivered to you (excluding presale products).Few readers

• What payment methods can I use to set up an Auto-Savings order?

  You can pay for your Auto-Savings orders using GOLD AVENUE Pay or Wire Transfers. To put your Auto-Savings on autopilot, we recommend setting automatic recurring SEPA transfers from your bank. This way, you can ensure that your savings are consistently growing without having to make each payment manually.Few readers

• Is there a maximum order amount?

  There is no maximum order amount on GOLD AVENUE. However if you would like to place an order greater than $100,000, we will ask you to contact our Sales Department at +41 (0)22 518 92 11.Few readers

• Can I pause, change, or cancel my Auto-Savings whenever I want?

  Yes, you can pause, change, or cancel your Auto-Savings plans whenever you want. Simply go to the settings page of the AutoSavings plan you would like to update and make the changes. We designed this feature to fit your needs, so feel free to adjust your settings as often as you like.Few readers

• Can I set the price of the products I buy on Auto-Savings?

  Each automatic purchase is made at the going price for the product at the moment of purchase. Just like with a normal purchase!Few readers

• Is there a minimum order amount?

  No, GOLD AVENUE doesn't have a minimum order amount. You can buy any quantity of products available on our website. NOTE: However the minimum amount for a wire transfer payment is CHF100.Few readers

• To whom can I gift a stored product?

  Customers can gift their stored products to anyone: friends, relatives, loved ones, etc.. Simply use the "gift stored products" button on your GOLD AVENUE online wallet. The recipient will be able to claim your gift directly from their GOLD AVENUE account. If they don't have an account yet, they can open one for free.Few readers

• How do discount codes work?

  Discount codes are displayed on specific occasions, whether on a banner on our website, or by email. To use a discount code, copy the code from the banner or from your email, sign in, and apply the code directly in your cart in the discount code field on the right of the page. If the code is valid, you will see your discount appear under the discount code field. Note that we only accept one code per order.Few readers

• Can I modify my order once it has been placed?

  Once an order is placed on GOLD AVENUE, you have entered into a legally binding agreement and your order cannot be modified.Few readers

• Can I buy on GOLD AVENUE through my company?

  As the official online reseller of the MKS PAMP GROUP, GOLD AVENUE only sells to private individuals.Few readers

• What is cost-averaging, and how does it work?

  Cost-averaging is a technique used by investors to reduce the impact of market fluctuations on their investments. With Auto-Savings, this means that you are making small, regular purchases over time, regardless of the current market price. This can help smooth out the ups and downs of the market and potentially result in a lower average purchase price over time. This technique can be especially useful for long-term investors who want to build a diversified portfolio with precious metals.Few readers

• Why doesn't my discount code work?

  There could be several reasons why a discount code doesn't work. Here are a few: it may have expired it may have already been used by your account your order may already have a discount code applied it applies only to specific products it may require a minimum purchase If you have more questions about why a discount code doesn't work, don't hesitate to contact our customer service.Few readers

• Can I use several discount codes on an order?

  We only accept one code per order. If you have more than one working discount code, you can use them on different orders.Few readers

• Where can I find a discount code?

  Discount codes are displayed on a banner at the top of some main pages of our website (homepage, shop, cart, etc.). Some discount codes can also be sent by email, so don't forget to sign up to our newsletter at the bottom of the page to receive our promotional offers and educational content.Few readers

• Can I pick up my orders directly at your offices?

  For security reasons, we do not have any products or stock at our GOLD AVENUE Geneva offices.Few readers

• Do I have to pay for using the Auto-Savings feature?

  No, there is no additional cost for using Auto-Savings. You will only pay for the products you purchase, just like any other order on our website. This feature is really meant to help you automatize your savingsFew readers

• When I make a purchase on your platform, does GOLD AVENUE or MKS PAMP issue my certificate?

  When I make a purchase on your platform, does GOLD AVENUE or MKS PAMP issue my certificate?Few readers

• Can I exchange several small precious metal products for one bigger products of the same value?

  It is not possible to exchange one, or several, products for another on GOLD AVENUE. However, if you wish to buy larger products, you can instantly sell the smaller products you store with us and use the funds to purchase a different one.Few readers

• Can I instantly store the precious metals I buy on GOLD AVENUE?

  Yes, we offer an instant storage solution for all the precious metals bought on our platform. When placing your order, simply select the "insured storage" option and we will directly store your precious metals in our secured vaults. You can view the list of your stored products on the Wallet page of your personal account. Note that once delivered, your products are no longer available for storage at GOLD AVENUE.Few readers

• Do I own 100% of the precious metals I buy on GOLD AVENUE?

  Absolutely. All the products you purchase are 100% yours and are physically stored in our vaults in Switzerland, outside the banking system. You can download a certificate of ownership listing all the products you store with us at any time from your online personal account.Few readers