> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://goldavenue.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why can't I generate the certificate in my wallet?

This option is only available 24 hours after your first order. If after 24 hours you are still not able to generate a certificate, please contact our customer service.